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ITCM: Implementing IT Change Management Programs |
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| | Course DC967 - 1.5 days | | Overview | | |
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| | | Course Description This class provides the basic tools to mitigate the human risks associated with IT changes. It addresses common people and cultural issues that commonly arise with the deployment of new IT systems, processes or programs. The session uses best practices from the instructor's book: "A Quickbook for IT Best Practices" as-well-as selected articles published on the topic. | | | | | | | | Course Content: - Change Management Overview
- Critical Success Factors Overview
- Stakeholder Role Map
- Stakeholder Management Plan
- Communication Plan
- Change Readiness Assessment
- Risk Mitigation Plan
| | | | | | | | You Will Learn How To The course has 2 parts: - Part A: In this 1-day highly interactive session, participants first learn how to use basic change management tools. They cover best practices on successfully managing change risk, as well as reducing the depth and duration of productivity losses. Attendees learn how to prepare employees and stakeholders to understand and embrace an IT change program within their company. Within 30 days of completing Part A, participants will conduct change readiness interviews with employees and key stakeholders at their company to determine the organization’s readiness for change.
- Part B: Participants will regroup in 30-days for a ½-day session to learn how to analyze and convert interview data collected into conclusions and targeted action plans for mitigating IT change risks.
| | | | | | | | Delivery On-site classroom delivery. | | | | | | | | Who Should Attend? System administrators responsible for the setup and maintenance of WebSphere MQ systems on Windows, AIX, UNIX, Sun Solaris or AS/400 platforms. - Those responsible for addressing people issues that will arise as a result of their company’s IT change program
- IT Process owners, IT change leaders, IT and business unit leaders, representatives from communications, human resources and training
- CIOs and other upper executive management (both IT and non-IT) will benefit from attending the overview portion of the course
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