IT Infrastructure Library (ITIL) Level 2 - Service Level Management

Course Length - 2 Days     Overview and objectives This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies who contributed their best practices then adopted this guide. Certification The IT Infrastructure Library (ITIL®) is a series of publications giving best practice guidance on the provision of IT services and the accommodation and environmental facilities needed to support IT. ITIL is supported by a certification structure, administered by the “ITIL Certification Management Board” (ICMB). Please see the certification requirements for each level of ITIL certification: Foundation, Practitioner, and Manager. Target audience • Lower to Middle management • Employees who support Service Level Management Course prerequisites Students should have at least the following: • 1 - 2 years of IT experience along with the following Dashcourses International Course • The Dashcourses International course ITIL Level 1 - Foundations Next Course • The four-day course Help Desk Analyst